Plans change
A clear cancellation rule helps travellers book with confidence. The operator must complete the timing, fee and refund fields below before this policy is treated as the service’s binding policy.
Cancellation requests should be sent through the contact channel shown in the booking confirmation. Please include the reservation reference and the customer name. The time the operator receives the request should be used when assessing any applicable fee.
The operator must supply the actual rules: [FREE CANCELLATION UNTIL …], [CANCELLATION FEE AFTER …], [NO-SHOW RULE], and [EXPECTED REFUND TIMEFRAME]. Do not rely on this page until those fields are completed.
Requests to change the date, time, route, passenger count or vehicle are subject to availability and may change the price. The operator should confirm any revised booking in writing.
If the operator cannot provide a confirmed service, it should contact the customer promptly and explain the available alternative or refund process. Any specific compensation or replacement commitment must be supplied by the operator.
Mandatory consumer rights may apply in the customer’s country and are not replaced by this policy.